Fortune Games Privacy Policy – How We Protect Your Data

1 Privacy Policy Overview

Fortune Games is committed to protecting your privacy and ensuring you have a clear understanding of how we collect, use, and safeguard your personal data. This Privacy Policy applies to all services provided by Fortune Games, including casino games, sports betting, bingo, and account management.

The policy covers information you provide directly to Fortune Games, data we collect through your use of the platform, and how third-party service providers may access limited portions of your data. Your privacy is our responsibility, and we take data protection seriously.

2 Information We Collect

Fortune Games collects different categories of information to provide and improve our services. Here's what we gather and why:

Information You Provide

• Registration data: Name, date of birth, email address, phone number, and residential address.
• Identity verification: Government-issued ID, proof of address, and other KYC documents.
• Payment information: Banking details, GCash/Maya account information (processed securely by payment processors, not stored on our servers).
• Account activity: Bets placed, games played, deposits and withdrawals, chat messages to support.

Information We Collect Automatically

• Technical data: IP address, device type, browser information, operating system.
• Usage data: Pages visited, games played, time spent on the platform, bet history.
• Location data: Country and region inferred from IP address to verify you are in the Philippines.

3 How We Use Your Data

Fortune Games uses your personal data for specific purposes that are essential to providing and improving our services:

• Account management: Creating your account, verifying your identity, and managing your profile.
• Transaction processing: Processing deposits, withdrawals, and bets placed on our platform.
• Compliance: Verifying age (21+), location (Philippines), and detecting fraud or money laundering.
• Customer support: Responding to inquiries, resolving account issues, and providing technical assistance.
• Responsible gaming: Monitoring unusual activity that may indicate problem gambling and enforcing deposit/session limits.
• Platform improvement: Analysing usage patterns to enhance game offerings, fix technical issues, and improve user experience.
• Marketing: Sending promotional emails and notifications about bonuses or new features (you can opt out at any time).

Fortune Games does not sell your personal data to third parties for profit. Your data is used exclusively to deliver services, comply with legal obligations, and protect the integrity of the platform.

4 Legal Basis for Processing

Fortune Games processes your personal data based on the following legal grounds:

• Contract: Processing is necessary to fulfil our agreement with you (providing gaming and betting services).
• Legal obligation: We are required by law to verify your identity, age, and location, and to prevent fraud and money laundering.
• Legitimate interest: We have a legitimate interest in operating a safe, reliable platform and protecting against misuse.
• Consent: For marketing communications, we obtain your consent, which you can withdraw at any time.

In all cases, our use of your data is proportionate to the purpose for which it is collected, and we limit processing to what is necessary.

5 Data Security

Fortune Games employs industry-standard security measures to protect your personal data from unauthorised access, alteration, and loss.

Security Measures

• SSL/TLS encryption: All data transmitted between your browser and Fortune Games servers is encrypted.
• OTP login: One-time passwords add a second factor of authentication to your account.
• Secure storage: Personal data is stored on secure servers with restricted access.
• Access controls: Only authorised Fortune Games staff can access personal data, and access is logged.
• Regular audits: We conduct security reviews to identify and address vulnerabilities.

6 Your Data Rights

You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, contact Fortune Games support with your request.

Your Rights Include

• Right of access: You can request a copy of the personal data Fortune Games holds about you.
• Right to correction: You can request that inaccurate or incomplete data be corrected.
• Right to deletion: In certain circumstances, you can request deletion of your data (subject to legal retention requirements).
• Right to data portability: You can request that your data be transferred to another service provider.
• Right to withdraw consent: If processing is based on consent, you can withdraw it at any time.

Fortune Games will respond to requests within a reasonable timeframe. Some requests may require additional verification to protect your account security.

7 Cookies and Tracking

Fortune Games uses cookies and similar technologies to enhance your experience and understand how you use the platform.

Types of Cookies

• Essential cookies: Required for login, account security, and platform functionality.
• Preference cookies: Remember your settings and language choices.
• Analytics cookies: Help us understand how players use Fortune Games to improve the service.

You can control cookie settings through your browser, although some essential cookies are required for the platform to function. Disabling non-essential cookies will not affect your ability to use Fortune Games.

8 Third-Party Services

Fortune Games works with third-party service providers who may access limited portions of your data. These include:

• Payment processors: GCash, Maya, and Philippine banking partners process financial transactions.
• Identity verification: Third-party KYC services may verify your identity documents.
• Support systems: Customer support platforms may store chat history and account notes.
• Hosting providers: Data is hosted on secure servers operated by professional data centre providers.

All third-party service providers are required to maintain strict confidentiality and use your data only as necessary to provide their services to Fortune Games. We maintain data processing agreements with all partners.

9 Data Retention

Fortune Games retains your personal data only for as long as necessary to provide services and comply with legal obligations.

Retention Periods

• Active accounts: Personal data is retained for the duration of your account.
• Closed accounts: We retain data for 7 years to comply with financial record-keeping requirements.
• KYC documents: Identity verification documents are retained for 7 years.
• Transaction records: Deposits, withdrawals, and bets are retained for 7 years.

After the retention period expires, data is securely deleted or anonymised. In some cases, we may retain anonymised data for analytics purposes.

10 Changes to This Policy

Fortune Games may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of Fortune Games after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how your data is protected.

11 Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how Fortune Games handles your personal information, please contact us:

Email: [email protected]
Response time: We aim to respond to all data requests within 14 days.

For general account questions or technical support, contact the support team through the Fortune Games platform during business hours. For formal data access requests, please email with "Data Access Request" in the subject line.